Refund policy

Thank you for shopping at A1 Physique! We appreciate your business and want you to be completely satisfied with your purchase. Please review our return policy guidelines below:

Unopened Products:

• Unopened products can be returned within 14 days of the original purchase date.
• The buyer is responsible for the return shipping costs.
• To initiate a return for an unopened product, please contact us for the return address. Make sure to include your order number and reason for the return in your communication.

Opened/Used Products:

• Opened or used products will not be accepted for return. We are unable to issue refunds or exchanges for opened or used items due to health and safety regulations.

Damaged or Defective Products:

• If you receive a damaged or defective product, please contact us immediately. We will gladly assist you in resolving the issue. Please provide your order number, a description of the problem, and any relevant photos of the damaged or defective item.

Refunds:

• Once we receive your returned unopened product and inspect it, we will process your refund. Please allow a reasonable amount of time for the refund to be reflected in your account, depending on your payment method and financial institution's processing time.

Contact Us:

• If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our customer support team. We are here to help!

Thank you for choosing A1 Physique. We value your business and look forward to serving you again in the future!